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| Account Management | HTML/CSS, FTP | Japanese Language |
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| Client Services | Windows 98, XP, Vista | Cash Drawer Handling |
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| Customer Service | Microsoft Office | Articulate/Help & Manual |
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Samaritan Technologies 
Account Manager / Client Services Manager / Technical Writer
January 2006-present
- Account management of high-end customers (Disney, Cisco, USMC, Oregon DHS)
- Internal/external training
- Project management (several concurrent)
- Constantly streamline processes
- Design and document procedures
working|Rx (now Stone River)
Client Services / Pharmacy Trainer
October 2004-September 2005
- Account management
- Streamline prescription submission and dispensing processes
- Train newly contracted independent pharmacies
Granite Credit Union
Teller I
December 2002-September 2004
- Assist credit union members with daily transactions, including:
- Opening and closing accounts
- Applying for credit cards, etc.
- Responsible for tens of thousands of dollars
- 100% balancing record
Gentner Communications (now ClearOne Communications)
Telephone Operator
November 2000-January 2002
- Conference call telephone operator and moderator
- Conference call reservation specialist
Pizza Hut
Shift Manager
December 2000-September 2005
- Manage shift personnel, inventory, labor, and monies of a delivery/carry-out restaurant unit
- Handle irate/upset customers
- Train employees (both new and seasoned)
- Responsible for thousands of dollars
- Master all job functions in the store (customer service, food preparation, delivery, etc.)
Packard Bell, Utah (now Alorica)
Computer Technician
October 1996-June 1997
- Field telephone calls from Packard Bell PC owners
- Help with troubleshooting hardware/software issues
- Offer training
- Observe escalation techniques when necessary
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University of Utah
Class of 2008
Salt Lake City, Utah
International Studies Major (3.8) :: Japanese Minor (3.9)
College of Humanities Dean's List
Shinshu University
May 2002-June 2002
Semester Study Abroad, Nagano, Japan
Participant; top of class
GPA 4.0
Southern Utah University
September 1997-June 1998
Cedar City, Utah
General education
Academic Scholarship Recipient
Hunter Senior High School
Class of 1997
West Valley City, Utah
General education; graduated with multiple honors
GPA 3.9
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Church Service Representative
November 1998-October 2000
Church Missionary in Tokyo, Japan
Various service activities; volunteer ESL teacher
American Red Cross
October 2005
Great Salt Lake Area Chapter, Katrina/Rita aftermath
3-week deployment to Baton Rouge and Houma, Louisiana
Utah Food Bank
January 2006-June 2007
Salt Lake City, Utah
Food Box Deliveries
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